Shipping

Shipping & Delivery Terms

Domestic Shipping

Your order will be delivered through Australia Post delivery. At checkout, you are able to select whether you would like Standard Mail Shipping, Standard Parcel Shipping or Express Post Parcel Shipping.

The delivery time to your destination will vary according to your postcode and delivery option. Please see www.auspost.com.au for further details and information.

Standard Mail Shipping starts at $3.79 - 3-5 business days delivery timeframe once order is dispatched (Rural 3-7 business days once order is dispatched) There is no tracking available on this option.

Standard Parcel Shipping starts at $10.60 - 2-5 business days delivery timeframe once your order has been dispatched. There is tracking available with this option.

Express Post Shipping starts at $12.70 - 1-2 business day delivery once order is dispatched. There is tracking available with this option.

Please be aware that there are further Australia Post delays due to COVID-19

Please make sure all postal information is correct and up to date before you place your order as we do not take any responsibility for incorrect information given. If this does occur, please advise us prior to sending your item so we can ensure it can be delivered to the correct address. If your item has already been shipped, unfortunately there is nothing further that we can do.

Here at Winnie and Honey Scrunch, we take great care to ensure your item is packaged appropriately and arrives in perfect condition. Please be advised that we do NOT take any personal responsibility for the courier service, with the slim chance that the item becomes lost or damaged in transit.

Please allow extra time for delivery at peak times/holidays as we do not accept any responsibility for shipping times, and we cannot refund items that arrive later than required.

We ship within 1-2 business days of receiving cleared funds. Delivery times do not include weekends, holidays or customs stoppage.

What Is The Shipping Process?

Winnie and Honey Scrunch will provide a tracking number via email once your order is shipped and on route (this can take up to 24 hours to become active) and is only valid on orders that select this method of shipping at checkout.

Do You Ship Internationally?

At this stage we are currently shipping with Australia Post to New Zealand, USA, UK and Canada. Prices are calculated at checkout.

How Much Is Postage?

For all orders, the postage is determined by the cost of your order (therefore, weight), postcode and delivery option. You can calculate this cost at the checkout stage of your purchase. *All prices are quoted in AUD. A rough estimate of pricing can be seen above.

Do You Offer Express Postage?

Yes we do! There is an option at the checkout for orders within Australia.

Do You Deliver to To P.O. Box Addresses?

Yes we can deliver to any P.O. Box Address in Australia.

Where Are My Items Shipped From?

All items are shipped from Brisbane, Australia.

What Is A PRE-ORDER?

A Pre-Order simply means that the item is not yet available for shipment. Items that have been purchased on Pre-Order may have an ETA from 1-4 weeks to be delivered(Further delays may occur due to COVID-19).

If there is a Pre-Ordered item included in your Order it will thus, hold back your delivery until all items are available and ready to be shipped. Please be aware that the time-frame given is an estimated guide.

Why Should I PRE-ORDER?

By Pre-Orearing your item, you are ensuring that you do not miss out on this item.

Do You Offer Returns/Exchanges or Refunds?

We unfortunately do not offer returns or exchanges on items sold as they are all final sale items. We also do not refund for change of mind or incorrect purchasing.

We carefully pack all orders, however in the unlikely case of an item being delivered faulty, please contact us for an exchange.